Our carers must

• not smoke in your home

• ensure that all records are legible, factual, signed and dated and kept in the agreed safe place

• not be intoxicated or consume alcohol whilst working

• not take another person into your home, unless in exceptional circumstances

• never be in your home without you, or your representative, being present, unless we have written permission

Our carers must

• be whole-heartedly committed to providing the highest standard of service 

• treat your home as if it was their own home

• be flexible so they can meet your changing needs on a daily basis

• provide Person Centred care not task led care

• follow your personal Care Plan and report any changes to your circumstances so that we can review and appropriately amend the care we provide

• provide care with kindness, dignity, respect and compassion

• respect your choices and decisions

• welcome expressions of dissatisfaction as they are our opportunity to put issues right

Our carers must

• dress smartly and appropriately for every visit

• ensure a high level of personal hygiene 

• wear disposable gloves and aprons for personal care work

• wear Personal Protective Equipment (PPE) if you or our carer are unwell or when it is appropriate to protect health

Our carers must

• meticulously follow your personal Care Plan

• only give medications that they are authorised by us to administer

• accurately record all medicines that are administered to you

• be alert to any factors which may pose a risk to you, and to report those concerns 

• respect your right to refuse medicine on any occasion, and to immediately report refusals and missed doses 

• immediately report any  mistakes in the administration of medication including omitted doses and seeking medical advice when required

Our carers must

• not talk about you with other colleagues in public places where they could be overheard for example in public places, during training or in group supervisions

• store your records securely and out of sight

• ensure that their electronic devices such as computer screens or phones are shielded from general view when displaying your information

• keep a minimum amount of personal information at your home

• not share passwords or leave them lying around for others to see

• immediately report any actual or suspected breaches of confidentiality to their manager

• not share information unless there are statutory grounds to do so i.e. to protect you from harm

Our carers must

• carry a Loceti Care Limited ID card and show it before entering your home

• respect your right to refuse entry if an ID card can’t be shown

• tell you if a different carer will be visiting your home due to holidays or sickness

Our carers must

• respect your rights to be treated equally, regardless of  race, nationality, ethnic origin, religion, marital status, sexuality or disability

• ensure that all interactions with you are free from all forms of discrimination, harassment and intimidation

Our carers must

• stick to appointment times and the duration of each visit 

• as soon as possible advise you if they expect to be late for a visit

Our carers must

• not accept gifts from you, unless permission is held

• not borrow or lend money from/to you

Our carers must

• not buy,  sell or borrow items from you unless permission is held

Our carers must

• not agree to being involved in your Will in any capacity

• only carry out financial transactions for you that are stated in your Care Plan i.e. shopping

Our carers must

• maintain a good rapport with you that respect the expected normal professional boundaries

• avoid emotional and physical familiarity