We can arrange additional services such as:

• sourcing care or specialist equipment

• arranging a gardener

• arranging for windows to be cleaned

This list not exhaustive

An administration fee for arranging or providing additional services we payable and agreed in advance

To ensure we can deliver your care safely and effectively, there may be occasions where certain costs arise that are not included in our standard fees. These may include:

• Essential supplies such as food, drink, cleaning products, or protective items like rubber gloves, where these are needed to support your care.

• Outings and excursions, where your carer accompanies you—such as travel by public transport or taxi, entry to venues like the cinema or theatre, or meals taken while out.

• Third-party expenses directly related to your care, such as car parking charges if off-road parking is not available at your home.

Where possible, we kindly ask that these costs are covered at the time of purchase. If that’s not feasible, we will include them in your next invoice and retain receipts for transparency.

We’re committed to being clear and fair about any additional costs, and we’re always happy to discuss these with you or your representative if you have any questions.

We will negotiate our rates for longer durations of care to ensure you receive a competitive care package

We will charge  a non-refundable fee of £100 to cover our reasonable costs in carrying out an  initial care assessment, compiling a Care Plan  for you even if the Services are not actually delivered if our services are expected to be required for less than 4 weeks

• Short Notice

  Cancellations, where notice of 24 hours or less is given, including when a Support Worker visits and you are unexpectedly not present, or refuse entry, will be charged at the normal rate for the fully booked visit

• 7 days Notice

  Cancellations, where notice of 7 days  or less is given, will be charged at the normal rate for the booked visits in that period

• 1 month

  Cancellations, where notice of 28 days or less is given, will be charged at 50% of the normal rate for the booked visits in that period

If you wish to suspend your care temporarily due to a planned holiday or absence (up to a maximum of four weeks)  you must give us at least 48 hours’ notice. Where you provide us with the required notice we will not charge you for that period. After your holiday or absence the care is expected to recommence

If you are admitted to hospital due to unforeseen circumstances and you do not want the Carer to attend you in hospital, we will charge for the Services planned to be delivered during the first 48 hours of your hospitalisation

If you do not want the care to start again after your planned holiday or hospital admission, you must provide us with at least 14 days’ notice to cancel

If you do not give us the required notice, you must continue to pay for the Services which would have normally been delivered during your notice period

We require four weeks notice in writing to suspend our care service

We will charge as a retainer 75% of our usual tariff during any suspension

We will continue to charge our hourly rate for a period of up to 14 days if we are unable to gain access to your property or are refused access

We require four weeks notice in writing to terminate our care service unless we have agreed date that your care will end

If notice to terminate of less than the four weeks is given we reserve the right to charge a cancellation fee at 100% of our usual tariff for a pro rata period equivalent of four weeks

Our care service will come to an automatic end in the event of your death. We will charge for the  services that were due to be delivered up to three days after your death

We will agree our charges before we start our care service

We we review our pricing annually in April which may result in a change to our Price List and the charges incurred

We will review our charges if your circumstance change 

We will give you one month's notice if our charges change

If you do not agree to a price  increase, you can cancel your Care by providing 14 days written notice

We will invoice for our services on a monthly basis in arrears unless agreed otherwise

The invoice period begins on the first day of each month and ends on the last day of the month

Our standard payment terms are 15 days from the date of invoice. However, as a small and independent provider, we greatly appreciate prompt payment where possible, as it enables us to continue delivering responsive, high-quality care

Invoices will be e-mailed unless agreed otherwise

Funds should be paid directly to our bank. Details of our bank and account details will be included on each invoice

We can accept payment by cheque subject to an administration fee of £5 

We do not accept cash

If there are any concerns about the ability to pay an invoice a Director of Loceti Care Limited at the earliest opportunity so that payment arrangements can be discussed

We charge 5% of any amounts that are overdue for payment after 15 days

We will change £25 for any notices that we need to issue regarding overdue invoices

As a last resort, we reserve the right to:

• suspend or terminate our service in the event that invoices are not paid and no acceptable proposals have been received

• appoint at your cost a debt collection agent to recover all outstanding invoices

• take legal action to recover all outstanding monies owed