In an Emergency
When making an emergency call gather as much information about your location as you possibly can, including the location and any important landmarks that will make it easier to find you.
Keep calm
Trust the operator
Do not hang up until asked to do so
Keep your phone switched on
Meet the ambulance or other service
A Service User's phone can be used in the event of an Emergency
Other numbers
Adult Services Access Team 686 179
Crisis Team - Mental Health 646 860
EDS (MEDS) 650 355
Electricity 687 766
Gas or Carbon Monoxide 644 425 (Isle of Man Energy)
Isle of Man Civil Defense Corps 694 317 or for assistance out of hours 07624 331 673
Nobles Hospital 650 000
Manx Emergency Doctor Service 650 355
Water & Sewerage 695 949
Fire
During a Fire
Drop down to the floor and crawl low, under any smoke to your exit. Heavy smoke and poisonous gases collect first along the ceiling
Before opening a door, feel the doorknob and door. If either is hot, or if there is smoke coming around the door, leave the door closed and use your second way out
If you open a door, open it slowly. Be ready to shut it quickly if heavy smoke or fire is present
If you can’t get to someone needing assistance, leave the home and call 999 .Tell the emergency operator where the person is located
If pets are trapped inside your home, tell firefighters right away
If you can’t get out, close the door and cover vents and cracks around doors with cloth or tape to keep smoke out. Call 999. Say where you are and signal for help at the window with a light-colored cloth or a flashlight
If your clothes catch fire, stop, drop and roll – stop immediately, drop to the ground and cover your face with your hands. Roll over and over or back and forth until the fire is out. If you or someone else cannot stop, drop and roll, smother the flames with a blanket or towel. Use cool water to treat the burn immediately for three to five minutes. Cover with a clean, dry cloth. Get medical help right away by calling 999
A Service User's phone can be used in the event of an Fire
A fire can become life-threatening in just two minutes. A residence can be engulfed in flames in five minutes
Fire is FAST! In less than 30 seconds a small flame can turn into a major fire. It only takes minutes for thick black smoke to fill a house or for it to be engulfed in flames
Fire is HOT! Heat is more threatening than flames. Room temperatures in a fire can be 100 degrees at floor level and rise to 600 degrees at eye level. Inhaling this super-hot air will scorch your lungs and melt clothes to your skin
Fire is DARK! Fire starts bright, but quickly produces black smoke and complete darkness
Fire is DEADLY! Smoke and toxic gases kill more people than flames do. Fire produces poisonous gases that make you disoriented and drowsy
Safe Guarding
If you have a concern about a professional or volunteer who works with children or vulnerable adults, you need to contact the Carl Jennings on 07624 434537 or carl@loceticare.com as the Designated Safeguarding Lead for independent advice & guidance
Any Safe Guarding concerns or issues relating to Service Users can be reported externally to the Adult Safe Guarding Unit on
Office Hours
01624 685969
Out of Office Hours
01624 650000
More information can be found HERE
Whistleblowing
At Loceti Care Limited, we believe that speaking up protects everyone. Whistleblowing is a vital part of our commitment to safety, integrity, and accountability. If something doesn’t feel right—whether it’s poor practice, misconduct, or a safeguarding concern—we want you to feel confident and supported in raising it.
Whistleblowing means reporting serious concerns that affect the wellbeing of clients, staff, or the organisation. This could include:
Unsafe care or working conditions
Neglect, abuse, or safeguarding risks
Fraud, dishonesty, or breaches of policy
Discrimination or harassment
Any behaviour that compromises dignity, safety, or trust
We understand that raising concerns can feel daunting. That’s why we’ve created clear, confidential pathways for whistleblowing—whether you’re a staff member, client, or family member. You won’t face retaliation or judgment for doing the right thing.
If you have a concern, you can:
Speak directly to a manager or safeguarding lead - Carl Jennings 07624 434537
Use our confidential reporting channels
Contact external bodies if needed e.g. Isle of Man Registration and Inspection
Every concern is taken seriously. We investigate thoroughly, act promptly, and protect the rights and wellbeing of everyone involved.
Doing the right thing isn’t just encouraged—it’s expected.
Falls
A Fall Assessment and Incident Report MUST be completed whenever a Service User falls
BEFORE the Service User is moved you MUST:
check for an injury
make an assessment of the seriousness of any injuries
agree and complete the Next Steps
AFTER the Service User has been made comfortable, treated or taken to hospital
Tell the appropriate people about the fall
complete an incident report
-
I observe
airway or breathing issues
loss of consciousness or unresponsive
acute confusion
head injury
pain in limbs or chest
bleeding or extensive bruising
limb deformity and the Service User cannot move limbs
Immediate Next Steps
DO perform resuscitation (if required)
DO NOT move the Service User (except for resuscitation)
DO call 999 for an Ambulance and follow their instructions
DO stay with the Service User until the Ambulance arrives
DO contact the Service Users contacts
DO contact the Office
DO complete an Incident Report
-
I observe:
signs of bruising
minor shallow wounds to skin including face
slight discomfort
that the Service User is in mild pain and they are telling me they are in mild pain when asked
Immediate Next Steps
DO administer First Aid
DO call 999 for advice
DO move the Service User if advised to do so using hoist or handling aid as appropriate
DO complete a body map
DO inform GP if consent held
DO contact the Service Users contacts
DO contact the Office
DO complete an Incident Report
-
I do not observe any
bruising
apparent head injury
that the Service User is in pain and they are not telling me they are in pain when asked
mobility issues
wounds or bleeding
limb deformity
other concerns
Immediate Next Steps
DO assist the Service User to a comfortable place
DO use hoist or handling aid as appropriate
DO contact GP for information
DO contact the Service Users contacts
DO contact the Office
DO complete an Incident Report
Carbon Monoxide
Carbon monoxide (CO) is a dangerous gas. Exposure to high levels of CO can be fatal, as it prevents oxygen from reaching the body’s organs
Physical properties: CO is colorless, odorless, and tasteless, making it nearly impossible to detect without special equipment. It has a slightly lower density than air and is highly flammable
Toxicity: CO is highly poisonous because it binds to hemoglobin in the blood much more effectively than oxygen does, preventing oxygen from being delivered to tissues and organs
Symptoms: CO poisoning leads to dizziness, headaches, nausea, confusion, loss of consciousness and death in severe cases
Sources: It is produced from incomplete combustion of carbon-containing materials, such as fuel, coal, or wood. Common sources include car exhausts, gas heaters and faulty furnaces
Detection and safety: Because CO is so difficult to notice without instruments, carbon monoxide detectors are essential in homes and workplaces where fuel-burning appliances are used
What to do if someone is affected by CO
If you suspect carbon monoxide poisoning, act immediately:
Get to fresh air – Move the affected person outside or open all windows and doors to ventilate the area
If safe to do so, turn off the source i.e. a gas appliance, a car, a furnace
Call emergency services – Seek medical help immediately by contacting emergency services or a doctor
Do NOT return inside – Remain outside until authorities declare the area safe
-
A gas boiler can produce CO if it is faulty, improperly maintained, or if ventilation is inadequate. Here’s how that happens:
Incomplete combustion: If the burner isn’t working efficiently or where’s a lack of oxygen, fuel may not burn completely, generating CO instead of Carbon Dioxide (CO₂)
Blocked flue or vents: A clogged flue prevents proper gas exhaust, allowing CO to accumulate indoors
Faulty heat exchanger: Cracks or corrosion can cause combustion gases, including CO, to leak into the surrounding air
Poor installation or maintenance: Incorrect setup or failure to service the boiler regularly can lead to CO buildup
-
Cars, motor bikes etc can produce CO, especially if the engine is running in an enclosed space or if the vehicle isn’t properly maintained. Here’s how that happens:
Incomplete combustion: If fuel isn’t fully burned in the engine, CO is formed instead of Carbon Dioxide (CO₂)
Faulty exhaust system: A damaged or leaking exhaust pipe can allow CO to enter the vehicle's cabin
Idling in closed spaces: Running a car in a garage or poorly ventilated area can lead to dangerous CO buildup
Older vehicles: Cars without modern emissions control systems (like catalytic converters) tend to produce higher CO levels
Safety precautions
Never leave a car running in a closed garage—even with the door open
Ensure proper ventilation when idling or warming up the vehicle
Regular maintenance of the exhaust system helps prevent leaks